Assignment Rules

Active Rules
18

+3 from last month

Assignments Today
42

+8 from yesterday

Assignment Efficiency
93%

+2% from last week

Failed Assignments
3

-1 from yesterday

Recent Assignments
Showing the 5 most recent automatic assignments

John Smith - Acme Corp

LD-5678 • Lead • 2023-04-15 14:32

Assigned to: Sarah Johnson

TechSolutions Inc.

AC-1234 • Account • 2023-04-15 13:45

Assigned to: Michael Chen

Billing Issue - Enterprise Client

CS-9876 • Case • 2023-04-15 11:20

Assigned to: Support Team A

Jane Doe - StartUp XYZ

LD-5677 • Lead • 2023-04-15 10:15

Assigned to: Robert Williams

Technical Support - Premium Client

CS-9875 • Case • 2023-04-15 09:30

Assigned to: Support Team B
Assignment Distribution
Current workload distribution across teams

Sales Team A

28 assigned

Capacity: 65%

Sales Team B

34 assigned

Capacity: 78%

Support Team A

42 assigned

Capacity: 93%

Support Team B

19 assigned

Capacity: 45%