Sentiment Analysis

Overall Sentiment
76%

+2% from last month

Social Media Sentiment
82%

+5% from last month

Support Sentiment
68%

-3% from last month

Call Sentiment
79%

+1% from last month

Recent Sentiment Analysis
Latest customer interactions and their sentiment scores

Twitter

"Your new feature is amazing! Saved me hours of work. #ThankY..."

SM-1001 • Today, 14:32

Positive (92%)

Support Ticket

"Still waiting for a resolution to my problem. It's been 3 da..."

ST-1002 • Today, 13:45

Negative (78%)

Email

"Thank you for your prompt response. The issue is now resolve..."

EM-1003 • Today, 11:20

Positive (85%)

Call Transcript

"I'm satisfied with the solution, but it took too long to get..."

CT-1004 • Today, 10:15

Mixed (52%)

Facebook

"Been using your product for years. Never disappoints!"

SM-1005 • Today, 09:30

Positive (95%)
Sentiment Trends
Sentiment analysis trends over time

Last 7 Days

78% Positive12% Negative10% Neutral

Last 30 Days

76% Positive14% Negative10% Neutral

Last Quarter

72% Positive18% Negative10% Neutral

Year to Date

74% Positive16% Negative10% Neutral